Windows 10 Update: How To Tell If There’s A Problem With Your PC

Not every Windows PC will get the new version of Windows 10 yet

Microsoft started rolling out the Windows 10 May 2020 Update (version 2004) last week, but PC owners may still be waiting for the update to arrive on their PC. Like millions of others, you might be wondering: what’s the hold up?

Here’s how to check if the update is available for your PC and if your computer has a problem that’s causing Microsoft to withhold the update.

How to check for Windows 10 Updates

The first thing to do is check the Windows Update system to see if the May 2020 Update is ready and waiting for you. Microsoft staggers the release of major updates such as this so that its servers aren’t overwhelmed with hundreds of millions of users all trying to download multi-gigabyte patches at once.

That means that even now, five days after version 2004 was made available, your PC might not have been selected as one of the “lucky” ones to receive an update yet.

The first thing to do is to double-check which version of Windows you’re currently running. Open the Windows 10 Settings, and type “about” in the Find A Setting search box in the top left of the window. Now click on About Your PC in the results. Scroll down the page that appears and you should arrive at a section called Windows specifications, where your current version number is revealed.

Check your version number in the Windows 10 settings

How to check Windows Version

Go to Run>type Winver

If you’re running version 1909 or earlier, it’s time to check if version 2004 is waiting for you.

Type “update” in that Find A Setting box and select Check For Updates. On the page that appears, press the Check For Updates button. Your PC will need to be fully up to date before you’re offered the latest version, so if there are any pending updates to install that are not version 2004, download and installed them now.

Once you’ve completed any waiting updates and repeated the process above, you might still see a screen like the one below that says “you’re up to date” even though you don’t have version 2004.

Windows may report you’re up to date even though you’ve not got the latest version

That simply means your PC hasn’t been selected for the update yet – it doesn’t mean there’s a technical glitch that’s resulted in Microsoft blocking the update. Bide your time or use Microsoft’s Update Assistant to force through the update – although I wouldn’t recommend the latter.

Technical blocker

On the Windows Update screen mentioned above, you might see a different message, one that reports that:

“The Windows 10 May 2020 Update is on its way. We’re offering this update to compatible devices, but your device isn’t quite ready for it. Once your device is ready, you’ll see the update available on this page. There’s nothing you need to do at this time.”

The warning Windows 10 users will see if there’s a fault preventing the update

Windows Latest

This means that Microsoft has scanned your PC and found something that has forced it to implement what’s known as a “compatibility hold”. That’s basically a known flaw or conflict with other software/hardware in the May 2020 update that – if installed – might cause problems on your computer.

Microsoft has published a list of known issues with the Windows 10 May Update and it’s quite long. Among the issues that might stop version 2004 from installing are mouse input failing with the GameInput Redistributable software, errors when unplugging Thunderbolt docks or issues with older Nvidia graphics drivers.

No fewer than nine of these errors are currently marked as serious enough for Microsoft to apply the compatibility hold, so don’t feel like the odd one out if you are seeing one of these messages – millions of customers will be affected.

Microsoft is working its way through the bugs list, although it’s likely to want to test any solutions on Windows Insiders first to make sure its patches don’t cause any other problems. In other words, don’t sit there refreshing the Windows Update settings page every hour, as it’s likely to take Microsoft some time to resolve these knotty problems.


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